Frequently Asked Questions

Everything you need to know about shopping at Zeitauktion

Are all watches sold on Zeitauktion authentic?

Yes, every timepiece undergoes a rigorous multi-point inspection by our certified master watchmakers to guarantee 100% authenticity and functional integrity before being listed.

What kind of warranty do you provide on pre-owned watches?

We provide a 12-month warranty on all watches purchased through our store, covering the internal movement and mechanical components.

Which payment methods do you accept?

We accept a variety of secure payment options including major credit cards (Visa, Mastercard), PayPal, and direct bank wire transfers.

How long does shipping take and is it insured?

Orders are typically processed within 1-2 business days. We use premium couriers like Fedex or UPS with full insurance coverage. Delivery usually takes 3-5 business days depending on your location.

What is your return policy?

We offer a 14-day return period from the date of delivery. If you are not satisfied with your purchase, you can return the watch in its original condition for a full refund.

Do the watches come with their original box and papers?

The availability of original packaging and documentation varies by item. This information is clearly stated in the 'Scope of Delivery' section on each specific product page.